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[TheDude]

Hey you guys, I few days ago, I asked about my missing credits when fast server restarted. I should have received 360+ credits I did not use, but no email. Account was filled out properly.

I again just minutes ago sent another support ticket about this issue, since it has been days, and no credit refund yet.

This seems to be a recurring problem. You guys might want to check your system, as this has happened to me every game I have played since the new staff has taken over? Maybe 3 times in a row?

This could be a deal breaker for some. I have since gained more credits, but if I need those credits that were not immediately refunded, to most, they would not bother to continue.

Might want to really look at how the system sends mails out at the end of a game. Seems to be the problem.

Thanks,

TheDude

Edit: There is another post about credits here, but it mentioned something about maybe I want to start a new topic, so I did. You can move this to the other thread if you like.

[Robert-MH]

I am investigating that. I have responded you in the ticket.

[TheDude]

A few weeks ago, I deleted on the slow server, Just before October 2018 I think it was.

Last week I sent a support ticket about the missing credits. I did not receive an email for the credits left on the server when I deleted. You said you would look into this.

The amount of credits was quite large, as you know. Could you refund them to my email at least before the slow server reset. I will need them.

Thanks.

[Robert-MH]

Hi Dude,
When server will be restarted special credit codes are generated and emailed to players. S3 (Slow) is in end game and will be restarted soon. Let me know after that if got credits back. We will announce concrete restart date on the forum.

[TheDude]

Hi Robert,

Slow server s3 has ended. Still did not receive a credit code. I sent you a support ticket about it. I will send you another one.

If you could message me privately, I can send you email if you don't have it, along with username and amount of credit. Or you can use the support ticket I am about to send.

FYI, I deleted from that server a month+ ago. I should have received a credit code to email then.

[Robert-MH]

Hi Dude,
I have responded you with credit code in the ticket you had raised. Please let me know if this worked.

Thanks,
Robert

[TheDude]

Looks like code is only for 80 percent of what I had.

As I mentioned, I need to know if slow server will restart or not. I will not spend them on fast server if the slow on is coming soon...

Thanks for quick reply.

[TheDude]

Server restarts again 27 Jan 2019. and yet again, I do not get a credit code for left over credits.

BTW, You sill owe me around 120 credits I did not get from last server (2 server ago now)

It was no small amount this time either.

I have not restarted on one of your servers yet. I am waiting until the slow server starts. If you like, send me an email, and we can wait until then.

Thanks,


TheDude

[Robert-MH]

I have sent you email with more details.

[TheDude]

Thanks Robert. I mailed you.